Job Opening: Operations & Supply Chain Manager


String Ting is a creative and super fun woman-owned and operated accessories business that started in the founder’s living room during the first lockdown in London and has grown to it’s fourth studio in as many years! 

The brand started a Global trend (by accident) and has been featured in Vogue, New York Times, Comso, Harper’s, Vanity Fair and more. Our pieces have adorned the bags and phones of celebrities such as Gigi Hadid, Dua Lipa, BlackPink, Kendall Jenner, Justin Bieber and just about every internet girlie that ever lived.

Today String Ting designs and manufactures some of the most premium (and fun) phone straps and bag charms in the world - all from its light filled studio in Camberwell South East London. 

The business itself is fast paced, highly creative and very agile with an incredible team of makers who have been with the business long-term.  

Growing year on year - there are many opportunities to learn all aspects of business and be part of a really exciting era for the company and for your career. 

We are a very welcoming and happy team that likes to listen to podcasts and hang out with our studio dogs (and Mascots! Nike and Hiro - totally hypoallergenic!). 

Fun and dogs aside, everything we do, we do to a very high level and this is a role for someone who wants to work and develop themselves professionally in their career whilst learning the ropes of entrepreneurship, manufacturing, supply chain, design, marketing, operations, customer service, e-commerce and just about any hat you can wear in a small business.

Now for the role… 

You will be the right hand to the founder and the glue that holds the studio together, working directly into Rachel - she will see you as an external brain as well as an extremely safe and organised set of hands to help her run her studio and manage partner and supplier relationships as well as a direct relationship with our community of customers who are our most important people within the business. 

Your days will have an element of routine but also vary vastly depending on the needs of the business and the studio on any given day. 

This is a job for you if you answer yes to the below: 

— You err on the side of OCD when it comes to organisation 

— You are self motivated vs. being motivated by large corporate structures and management systems 

— You think ahead and are proactive vs. reactive

— You love dogs, especially cute ones who may need you to the carry them to the car sometimes because they are small and adorable 

— You have excellent written and verbal communication skills

— You are analytical and enjoy thinking about sales and retail 

— You are operations focussed and like to develop and manage systems 

— You are never late (in fact, you’re always early) 

More but if yes to the above - and keen - please read on!

Ideal Candidate will;

  • Have 2 years of experience working with a similar skill set.
  • Take attention to detail to a whole new level
  • Be commercially minded and able to identify opportunities and risks across the business.
  • Love the analytics and be comfortable working with Google Sheets/Excel and would be keen to learn more!
  • Be forward-thinking and take initiative with organisational tasks.
  • Be excited by the brand and the journey
  • Have excellent time management skills and remain calm and collected when it comes to juggling multiple tasks in a sometimes fast-paced environment.
  • Have top written communication skills.
  • Can problem-solve and provide solutions/suggestions to arising issues or working processes.
  • Experience or willingness to learn inventory management systems such as Zedonk 

The package:

  • Competitive Salary – to be discussed based on experience 
  • 22 Days Holiday + bank holidays
  • Studio puppies 
  • Beautiful light filled studio with private courtyard within creative community space in Camberwell SE57JZ (if you want to check your route) 
  • Staff Discount
  • Pension Scheme
  • Mon-Fri on-site working 9:00-17:30 
  • Apple Laptop 
  • Annual bonus 
  • Local parks and coffee and lunch shops
  • FYI Build the business with me and sky’s the limit 

Role and Responsibilities

Inventory & Supply Chain Management:

  • Product Inventory Management 
    • Monitor stock levels and sales performance to ensure all top products are supported and create weekly production plans for the team.
    • Physically take inventory of stock on a bi-weekly basis to ensure website and product wall are aligned 
  • Product Development 
    • Work with Rachel to ensure new designs are scheduled for product photography and forecast material usage to best ensure material availability  
  • Raw Material Management 
    • Maintain and manage ERP Zedonk by regularly updating raw materials inventory
    • Forecast material usage 
    • Place and track material orders, accounting for varying lead times that are supplier-specific 
    • Ensure material deliveries are quality-checked and organised appropriately in the studio.
    • Forecast material usage for monthly newness to best ensure we have the right quantity of materials to fulfil predicted production.
    • Maintain and foster strong supplier relationships and stay up to date with orders, stock availability and delivery schedules.
  • Studio Management 
    • Manage the production team’s schedule and carry out regular quality checks on made product 
    • Create systems for organisation within the studio 
    • Open the studio, close the studio 
    • Manage making team’s holiday schedule 
    • Ensure resourcing meets product forecasting 
    • Manage rota for studio maintenance within the team (everyone has a task for helping to clean at the end of the day) 

Customer Service:

  • Manage and provide appropriate solutions for customer service 
  • Thrice weekly CS communications
  • Review order fulfilment and manage customer returns.


  • Manage select wholesale relationships alongside founder 
  • Raise invoices, providing lead times and fulfil shipments.


  • Forecast monthly sales and production to effectively resource plan.
  • Keeping store inventory up to date and updating the visual merchandising of the website.
  • Provide insights and analysis to the Founder to help determine range planning strategies.
  • Analyse and monitor best and worst sellers and make informed recommendations for action.

If interested pls email with subject line "Operations & Supply Chain Manager Applicant" and a brief intro and your CV. 

Thank you!