Shipping & Returns

String Ting orders are shipped three days a week: on Mondays, Wednesdays, and Fridays. Since we're a small business, if you make a purchase on a Tuesday, we'll ship your order on Wednesday. If you buy on a Friday, we'll ship it the following Monday, and so on.

Depending on where you are in the world, your order will be with you in seven to 14 days. If you choose DHL Express shipping, your order will be with you in one to three business days. Royal Mail UK First Class is two to five business days, while Tracked 24 should be with you on the next business day.


Returns must be made within 14 days of receipt of the product. All items must be returned unopened and unused in their original packaging. Please note, shoppers must return the packages via a tracked service. String Ting does not pay for return shipping. A refund will be issued once the product is received and inspected and confirmed as new.