SHIPPING
No Surprises Worldwide Shipping
What you see is what you pay — duties and taxes included at checkout for most destinations.
Many of our customers in Hong Kong, Japan, Singapore, Taiwan, and South Korea enjoy tax-free shopping on typical String Ting orders.
Free Shipping
- We offer free worldwide (excl US) tracked shipping on orders £45+
- Worldwide (excl. US): Orders £200+ automatically upgraded to free DHL Express
- US customers: Free DHL Express on orders £200+ (duties included)
Standard Shipping Rates
- UK: £1.95 (1st Class) · £3.95 (Tracked 24)
- International: from £3.95 (Tracked)
- US: DHL Express only - paid shipping under £200 (duties included, no delivery surprises)
Dispatch
- Orders placed before 12PM GMT on Monday, Wednesday & Friday are dispatched the same day from our London studio.
Duties & Taxes
- For most destinations, duties and taxes (if applicable) are calculated at checkout and settled in advance - no surprise fees on delivery.
- Important: Customs regulations can change. Please verify current import thresholds and duties for your country before ordering to avoid any unexpected charges.
RETURNS & EXCHANGES
Hassle-Free 14-Day Returns
We accept returns for a refund or exchange within 14 days of delivery.
- Items must be unused, unopened, and in original packaging.
- For hygiene reasons, we can't accept worn or opened items.
- Customers cover return postage (tracked service recommended).
- To start a return, email hello@stringting.com