FAQ
Yes! Every Ting is backed by our Lifetime Restringing Guarantee. If she breaks with regular use, we’ll restring her for free — you just cover shipping. Contact us anytime and we’ll make it happen. hello@stringting.com
Lifetime Restringing Guarantee
At String Ting, every Ting is made to last — and we stand behind that craftsmanship with our Lifetime Restringing Guarantee.
If your Ting ever breaks through normal, everyday use, we’re happy to restring it for you free of charge.
How it works (U.K. & Rest of World):
- Restringing service: Free
- Return shipping back to you: Free via Royal Mail (where available)
Important information for U.S. customers (until March 2026):
Due to current carrier restrictions, all parcels returning to the United States must be shipped using DHL Express, which has a fixed cost of £20.
While restringing itself remains free, we are unable to cover DHL Express shipping fees for U.S. returns at this time.
If you're based in the U.S. and need a restring before then, please contact us so we can guide you through the process and confirm the most up-to-date shipping details:
hello@stringting.com
Yes ! String Ting ships worldwide. Whether you’re in London, LA, Hong Kong, Kuwait or Tokyo or anywhere else, we deliver straight to your door using trusted couriers. Shipping options + times will be shown at checkout based on your location.
See FAQ below 'How Fast is Shipping' for services and rates.
All duties & taxes prepaid (DDP) – no surprise fees at delivery
Duties and taxes are calculated based on the items ordered, shipment destination, and the value of the purchase.
If they are already included in the product price, there will be a note at checkout clarifying.
Some countries require duties and taxes to be paid upon delivery and they will be the customer’s responsibility. This will be noted at checkout for full transparency before you order.
When will my order ship?
We ship from our London studio every Monday, Wednesday & Friday.
Order by 12:00 GMT on those days and your Ting will be on its way the same day.
Delivery times by region
United States ✈️
- 1–3 working days by DHL Express All duties & taxes prepaid (DDP) – no surprise fees at delivery
- 3-5 working days by Royal Mail First Class — All duties & taxes prepaid (DDP) – no surprise fees at delivery
Asia (our biggest Ting family 🌏)
- 2–3 working days by DHL Express
- 5–7 working days by tracked mail
United Kingdom
- 1–3 working days (Royal Mail 1st Class)
- Next working day (Royal Mail Tracked 24 or DHL Express)
Middle East
- 2–3 working days by DHL Express only
European Union
- 5–10 working days (customs dependent)
How can I track my order?
📦 You’ll receive a tracking number the moment your order ships, so you can follow your Ting’s journey all the way to your door.
You can email our customer service on hello@stringting.com and someone from our team will respond to you.
If your order hasn’t shipped yet, email us ASAP and we’ll try our best. Once it’s in our fulfillment line up, it is hard to cancel for logistical reasons but you can always return !
Absolutely. Just enter the recipient’s name and address at checkout. Want to add a note? Pop it in the comments box and we’ll include it with love. We also have Gift Cards!
100%. Every Ting is lovingly made in London by our team of talented stringers. We don’t do mass production — we do magic.
Our straps work with any phone case that has a small opening near the charging port or buttons. If you’re using a String Ting Ghost Case, you’re good to go.
Slide into our DMs or email hello@stringting.com. We’re real people and happy to help.