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General
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FAQ

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  • General
  • Shipping & Returns
  • Care
  • Gifting

What are String Tings made of?

Every Ting has her thing. From Czech glass and Japanese miyuki seeds; to the world's finest premium cut crystal and up-cycled vintage beads, every String Ting owns their style and is strung on hard wearing satin cord.

Do you offer a guarantee?

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How are they made?

By hand in our London studio

How do I attach my String Ting?

Easy! You simply loop the string through the volume switch hole or any hole on your phone case. Please ensure that your case is made with strong sides, we recommend Wildflower but most cases will suit.

Where are String Tings made?

In London!

Can I place a custom order?

We are very busy at the moment so customs are hard, but we're open to ideas so feel free to come with a brief and we'll see if we can do it! (An additional fee would be applied)

Do you offer any discounts or promotions?

As a small independant business, we do not offer discounts at this time.

What payment methods do you accept?

We acceot all credit cards, Apple Pay and Klarna in the UK

How quickly will my String Ting arrive?

All of our orders are shipped within 2-3 days of purchase. Due to Covid, some packages may be delayed but the majority will arrive within two weeks of shipment.

How long does shipping take?

All of our orders are shipped within 2-3 days of purchase.

What is your returns policy?

We currently offer exchanges only. Please note that we do not provide return shipping labels.

Which countries do you ship to?

We ship to most countries around the world!

Will I be charged duties and taxes?

There are no customs on orders under $500USD in America. For all other countries you will need to do a quick Google on imports from the UK.

What currency do you charge in?

GBP (British Pounds)

How do I take care of my String Ting?

Your String Ting is made by hand, she is tough, but please handle her with care. The bottom of your bag or in your dusty pocket ain’t no place for your Ting to be. She was born to shine, so wear her on your arm with pride. And, if she gets a little something-something on her, gently clean her with a small dab of washing up liquid on a toothbrush.

Do you offer gift cards?

We do! Please email hello@stringting.com and we can arrange.