Returns must be made within 14 days of receipt of the product. All items must be returned unopened and unused in their original packaging. Please note, shoppers must return the packages via a tracked service. String Ting does not pay for return shipping. A refund will be issued once the product is received and inspected and confirmed as new.

Your String Ting is made by hand, she is tough, but please handle her with care. The bottom of your bag or in your dusty pocket ain’t no place for your Ting to be. She was born to shine, so wear her on your arm with pride. And, if she gets a little something-something on her, gently clean her with a small dab of washing up liquid on a toothbrush.